I am unhappy with how Joel Transport handled my move. I had to vacate my previous place by 12noon. By 11 am the rental agent had come to collect the keys. I waited for HOURS for the truck to arrive. It only got there at 4pm. By then, all my things were outside. The new tenant got there to move in, and left coz my things were still there. Even after the truck arrived it could not enter my complex due to its size. Waited another hour for the smaller vehicle to arrive! Ultimately, my things were dropped off at night.They finished after 8pm. This was highly embarrassing and was not a good look at all and I had to keep apologizing to the agent and the new tenant. All I got were multiple apologies, which did zilch to rectify the situation.
I WON'T be using Joel Transport again, nor will I recommend them to anyone.
Reply from Joel Transport (Pty)Ltd
Good day Namhla,
We apologise for the bad experience you had during your move, we however tried our level best to assist you the best we can, the truck came and we were told your complex had truck restrictions, should we have known prior we would've allocated the right size truck to you.