Not delivered my loss. Dressing table mirror broken and the other dressing table the fitting and mirror. Free standing lamp
5kg Cadac gas silencer and cooker top. Towels, blanket sheets pillow cases. Fridge badly damaged. Dining room table broken . The velvet seats stained with something black. Open small bakkie and trailer from Pretoria to East London. My furniture soaking wet. I am thinking to go see a lawyer my suster works for one to make a case against them for my losses. Also put photos of the damages on face book.
Reply from Panah Movers and Logistics
Dear Franci,
We take all feedback seriously and appreciate you bringing your concerns to our attention. We pride ourselves on our commitment to transparency and exceptional service.
We would like to address your concerns:
Inventory and Charges: Our charges and the size of the transport are based on the inventory list provided by the customer. Any discrepancies can lead to misunderstandings regarding pricing and logistics.
Handling of Items: The dining table was dismantled according to your instructions. Additionally, several items you mentioned as damaged were already in fragile condition. For instance, the standing lamp was old and had been repaired with silicone prior to our handling.
Punctuality: Our team arrived at 6:35 AM as scheduled, and we were pleased to hear your initial acknowledgement of our punctuality. We made every effort to handle your belongings with care to avoid damage, especially with larger items like your couch.
Communication at Delivery: We understand there was some frustration during the delivery process. Our team communicated effectively with your son-in-law to ensure a smooth process once at the destination.
Missing Blankets: The blankets you mentioned were used to protect your TV and other items. We placed some of them in the garage as per your instructions. We assure you that all your items were delivered to the designated locations.
We strive to alleviate the stress of moving for our customers and are disappointed to hear that we did not meet your expectations. We believe in giving credit where it is due and hope you recognize the efforts of our team. We are committed to improving our services and would appreciate the opportunity to discuss this matter further with you.
Thank you for your understanding.
Best regards,
Panashe
Panah Movers and Logistics