AB One Shuttle Services

Good day Olwethu.

Thank you for your review.

You mentioned couple of things in your review.

1. Goods were collected a day late.

Our response - Your goods were collected a day later not because we wanted to collect them the next day, we did communicate with you our where abouts, we told you that we will arrive few hours later because of the roads condition and the load that we had prior your pick up, our team wanted to collect your furniture in the same day but because of the rules of your previous place of residence that no one is allowed to remove any furniture after 6pm, so we couldn't collect the same evening because of that reason.

2. Our team lost your mattress

Our response - we acknowledge that we did a thorough investigation in trying to find what would have possible happened during the time your valuables was in transit but we couldn't detect and we are very disappointed by that as well but we believe we did our best to make sure your mattress was replaced within 21 days period, you were made aware that we didn't provide insurance for that specific move but we used all our financial resources available to pay about 75%-80% of the value of mattress.

We are then very sorry that our efforts to make the situation right couldn't satisfy your expectation at all.

We had lot of delicate items that we transported for including a glass table but none of them was broken or cracked all your asset were taken care of.

Thank you for your review.

We are very happy that we did meet your expectations, we are delighted.

Thank you very much, we are glad to hear that you were happy with our service.

Thank you so much for the wonderful feedback! We are thrilled to hear that you had an amazing experience with our team. Providing exceptional service and professionalism is our top priority, and we are glad that we could exceed your expectations. We look forward to serving you again in the future.