Dengu Solutions

Dear Antonette,

I'm truly sorry for your loss and for the distress caused by the missing items from your move. I understand how much sentimental value the drills held for you, and I regret that this situation has added to your hardship.

As discussed during my visit, we thoroughly reviewed what happened on the day of the move, and while we have not yet determined how the items went missing, I remain committed to finding out. I’m glad we were able to offer some compensation, but I know this does not fully address the emotional significance of your belongings.

Please know that this is an isolated incident, and I will continue investigating until we have more answers. We are also taking additional steps to improve our supervision and oversight in future moves.

Once again, my deepest condolences, and I am truly sorry for what you've experienced.

Sincerely,
Keddie
Dengu Solutions

Thank you Sir .Much appreciated.

Thank you Sir. Pleasure was ours

Thank you so much Ma'am. It's been a pleasure serving you. We appreciate your patience.

Thank you so much for taking time to review us. This helps us tremendously in our constant efforts to improve service and we certainly look forward to assisting you in future.

Thank you so much Ma'am . It was a pleasure serving you as well.

Thank you so much Ma'am for your feedback. I sincerely apologise for the stains on your bed and lack of punctuality . I can assure you that I've taken steps to mitigate the problems you encountered. We have now started using special plastic bed covers on our packaging solution for bed bases/mattresses besides pallet wrapping. I have ensured that the GPS signal for location of my trucks comes to my phone instead of PC . This way I get to control my driver's critical movement especially on the times leading up to delivery and communication on that will be relayed to customer well in time . Our promises on times agreed will be kept. Please accept sincere apology for the sub standard workmanship displayed by my staff. I have already started seeing results of the changes I made.

Kind regards -
Keddie- Dengu Solutions

Good day Sir. Thank you so much for your kind words.
It has been our utmost pleasure serving you.
We really value feedback such as yours but will not rest on our laurels but will strive to rise to expectations our customers .
Thank you again and be blessed always.

Thank you so much Doc.
It was a great pleasure serving you.

Good Day, Thank you Tamsanqa for the frank review.
We understand completely your frustration with regards to delay in collection which affected you severely Sir.
I can assure you that i will do all i can to ensure our punctuality is drastically improved.
The festive season work was not kind to us at all but it all boils down to planning better on our part.
Thank you so much.
Regards,

Keddie

Thank you Sir.

Much appreciated Theresa. We will strive to get better with each and every booking. Thanks again for the thumps up.