DLH Removals

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Clarissa

Thanks for the review much appreciated and all best in your new home

Regards Debbie

Reviewed 1 month ago

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9.5

Louise

Roodepoort

Queen Size Bed, Single Door Fridge, L Shape Lounge suite - 6 seater, w...

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Louise

Thanks for the reply back and all the best in your new home

Regards Debbie

Reviewed 1 month ago

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9.5

Amkgak

Durban

Storage move

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Mathombi

Thanks for feedback all best in your new home

Regards Debbie

Reviewed 1 month ago

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9.0

Jo-Anne

Cape Town

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Jo-Anne

Thanks for the feedback and all the best in your new home'

Regards
Debbie

Reviewed 3 months ago

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9.5

Mmtany

Lethabong

Storage move

Had a great service with DHL, and the sub contractor. Guys didn't just drop the stuff but also helped place it to the designated rooms within the house. Very careful and friendly. Thanks Debbie, Mpho and the team

Reply from DLH Removals

HI

Thanks for your kind words I will relay back to our team.
All best in your new home

Regards
Debbie

Reviewed 3 months ago

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9.5

Rynhardt

Randfontein

Double bed x2, 65inch TV, 32 inch TV, Double door fridge, Washing mach...

Good service, communication between departments on payment was a bit slow but problems were sorted out very fast and everything went smoothly. Driver was very good as well as the guys doing the move! Will make use of their services again!

Reply from DLH Removals

hi Rynhardt

Thanks for the review and glad all went well and sorry for the mishap on the payment.
All best in your new home.

Regards
Debbie

Reviewed 3 months ago

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8.0

Ann

Pretoria

3 bedroom house move

Positive feedback received, but no comments left.

Reviewed 4 months ago

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8.0

Noxolo

East London

We had a bit of a doubt especially when they were confirming days of picking up out stuff but other than than theyr friendly stuff, taking good care of our stuff, yes we have not more than 10 glasses and plates broken but we were happy with their services and prices..thank you

Reviewed 4 months ago

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9.5

Kat

Benoni

Queen bed, Second queen bed

Very happy

Will do again

Reply from DLH Removals

Hi Kat

Thanks for the feedback and all best

Regards
Debbie

Reviewed 4 months ago

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5.5

Jan

Gqeberha

Not Profesianol

Reply from DLH Removals

Hi Jan

Dankie vir jou terugvoer en alles van beste in julle nuwe huis

Groete
Debbie

Reviewed 4 months ago

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Shane

Cape Town

Positive feedback received, but no comments left.

Reply from DLH Removals

HI Shane

Thanks for your feedback.
All best in your new home

Regards
Debbie

Reviewed 4 months ago

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Tlhogi

Mbombela

Their service was so good 😊 I will use them again

Reply from DLH Removals

hi Tlhogi

Thanks for your kind words and always pleasure to assist

Regards
Debbie

Reviewed 5 months ago

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9.5

Penny

Gqeberha

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Penny

Thanks for your review and all best in your new home

Regards
Debbie

Reviewed 5 months ago

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7.5

Jimi

Plettenberg Bay

Dining serving unit

Whilst they were responsive in arranging the collection, I received no communication around drop-off dates/times. The first contact was when the driver could not find my house 5 days later.

Reply from DLH Removals

hi Jimi

Thanks for the update, so sorry about the communication on the delivery side.
I unfortunately was off last few days as my hubby was taken into ICU and know not excuse but I was not there too oversee everything, and ensure client get kept in the loop of things.
My sincere apologies for the lack of communications

Regards
Debbie

Reviewed 6 months ago

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2.5

Jian

Cape Town

The moving company's prices are affordable, but don't let that fool you. We were put under a lot of stress, to say the least, when they arrived a whole day late for our big move from CPT to DBN.

We were told, at the start of communication, that the truck would arrive either on a Sunday or a Monday, we asked them to please confirm the actual date several times throughout the process to get a precise date of collection (this is a reasonable request, right?).

In the end, they could only finalize the day, Monday, during the course of our last week in Cape Town. When moving day came, to our dismay, they phoned us that Monday morning informing us they might be late as they were dropping off three other clients' things. Being a little bit late would have been alright, even expected, we even told them we don't mind a pick-up after hours, as long as they came on Monday. This got out of hand as the day passed, and we ended up having to move all our arrangements to accommodate them on Tuesday morning (after their operations department lied to us saying they were trying to arrange a smaller truck to come to load our things).

I also have to mention that several items, even those clearly marked as FRAGILE, came back broken. I know that things break during a move and get scratched, but our bed base, a really sturdy table base (I don't know how they broke it), and several other items were dropped off at our new location and had been put into the van with much force.

If you use these movers you'll be paying less, but you'll be making up for it in stress, accommodation rearrangements, cleaning fees, and much more etc.

Reply from DLH Removals

Dear Juan

Thanks for the feedback.
I am sorry to hear that there was an issue on the loading date, operations never gave me any feedback that they were running late for loading as agreed.
I agree moving is stressful, if you contacted me when operations advised even if I was my day off I would have made arrangements and dealt with operations as set loading date was given.

I did do some investigations " I know not your problem" but the last client that we needed to deliver before we could load you was delayed in travelling to CT to received there goods and this is reason why there was delayed loading your goods.

Thanks for being accommodating that we could load the Tuesday Morning.

Operations and the team has been taken to task re the move.

Again my appologies for operations creating a stressful situation etc.

Regards Debbie

Reviewed 8 months ago

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5.0

Samukelisiwe

Kimberley

Worst experience ever.
I was charged ridiculous price for additional items that were not on the stock list(According to them).
The truck that arrived was not even theirs, instead they requested another company to load my items

Reply from DLH Removals

Hi Samukelisiwe

Thanks for the feedback given
We do apologize for any confusion regarding the pricing.
But It appears there was a misunderstanding as additional items were present on the day of the move beyond what was initially declared and listed so we had to charge an additional amount as stated on the formal quote we sent you and in the online message when we quoted you."

Regards
Debbie

Reviewed 8 months ago

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8.0

Arno

Brakpan

Positive feedback received, but no comments left.

Reviewed 10 months ago

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9.5

AALIA

Johannesburg

The Communication with Debbie was great, I moved a 2 bedroom flat from Jhb to CPT. Overall the experience was good, the timings were a bit off. They picked up and delivered before the time they said which we had planned around but it’s better than waiting hours for something to arrive.

The only unexpected occurrence was the truck was extremely big and my Jhb apartment complex did not let it in so we had to order a smaller vehicle to get all the stuff and then that was offloaded onto the big truck outside the complex. That smaller vehicle comes at a cost. Please check with your complex if they allow big trucks before hand.

Reply from DLH Removals

HI Aalia

Thanks for your feedback and all best in your new home.
DO not hesitate to contact if you need any other assistance in the future.

Regards
Debbie

Reviewed 10 months ago

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9.5

Allen

Randburg

Absolutely a dream move! Communications with Debbie was quick and easy! The movers came on time and even brought my stuff early on a Sunday. Really a great experience working with them. Would definitely recommend

Reply from DLH Removals

Hi Allen

Thanks for kind words and pleasure to be able to assist with your move.
All of the best in your new home and Happy holidays to you and your family

Regards
Debbie

Reviewed 11 months ago

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Gasa

Gqeberha

The guys were prompt and helpful. The process was seamless.

Reply from DLH Removals

Hi Andile

Thanks for the kind words and all best in your new home

Regards
Debbie

Reviewed 11 months ago

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8.0

Cindy

Lephalale

4+ bedroom house move

Debbie was very helpful during the booking process. Our driver Bernard was very professional. NOTHING broke. NOTHING scratched. The addition of the flatbed was a great idea. Moving staff were efficient and helpful. Everything was packed and delivered professionally. Thank you DLH!

Reply from DLH Removals

Hi Cindy

Thanks for your kind words and all the best in your new home

Regards
Debbie

Reviewed 11 months ago

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Manfred

Pretoria

Move items collected swiftly and delivered òn schedule.
Painless moving experience

Reply from DLH Removals

HI Manfred

Thanks for the great review and all the best in your new home.

Regards
Debbie

Reviewed 1 year ago

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7.0

Letsme

Cape Town

Thank you for the good service. Not a single plate or glassware broken. Minor damage to a side table, but other than that no worries. Everything in condition it was sent.

Reply from DLH Removals

HI Trevor

Thanks for your review and all the best in your new home.

Regards
Debbie

Reviewed 1 year ago

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Lizette

Lethabong

3 bedroom house move

All I can say well done.

Reply from DLH Removals

Hi Lizette

Thanks for your review and all the best in your new home

Regards
Debbie

Reviewed 1 year ago

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9.0

Pamela

Roodepoort

1 bedroom house move

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Pamela

Thanks for the feedback and all best in your new home.

Regards
Debbie

Reviewed 1 year ago

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Lunga

Johannesburg

Studio move

Great service. The guys were very helpful during the loading and offloading. Communication was great and the guys were punctual and arrived when they said they will. Happy customer 😊

Reply from DLH Removals

Hi Lunga

Thanks for your kind words and all the best in your new home.

Regards
Debbie

Reviewed 1 year ago

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Beverley

Cape Town

From start to finish (collection, storage and redelivery), Debbie and her crews gave us prompt, efficient and friendly service. They handled our belongings with the utmost care. We will definitely recommend DLH Removals.

Reply from DLH Removals

Morning Beverley

Thanks for the kind words and review much appriciated. All the best in your new home.

Regards Debbie

Reviewed 1 year ago

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7.5

Torick

Cape Town

Feedback received, but no comments left.

Reply from DLH Removals

Hi Torick

Thanks for the feedback, and all the best in your new home.

Regards
Debbie

Reviewed 1 year ago

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Luthando

Sandton

4+ bedroom house move

The actual movers - All 4 of them - were fantastic! Quinton and the Driver were great with effective communication.

Reviewed 1 year ago

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Diandra

Johannesburg

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Diandra

Thanks for the review and moving with us from JHB to DBN and all the best in your new home.
Regards
Debbie
DLH Removals

Reviewed 1 year ago

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Izak22

Kleinmond

2 X 3/4 beds, 2 X flat screen Tv's , 1 X washing machine, 1 X Fridge, ...

Excellent Service !!!

Reply from DLH Removals

Hi Izak

Dankie vir die terugvoer, als van die bester in julle nuwe huis.

Groete
Debbie

Reviewed 1 year ago

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8.5

Niel

Centurion

3 bedroom house move

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Niel

Thanks for the feedback and all the best in the new home.

Regards
Debbie

Reviewed 1 year ago

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8.5

Eudene

Centurion

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Eudene

Thanks for the Review and all the best in your new home.

Regards Debbie

Reviewed 1 year ago

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Denise

Cape Town

I cannot begin to compliment the delivery crew enough, they were so kind and considerate and could not have done more to help. I would certainly recommend Wise Move to people going forward. I was very impressed

Reply from DLH Removals

Morning Denise

Thanks for your kind words and all the best with your new ventures.

Regards
Debbie
DLH Removals & team

Reviewed 1 year ago

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8.5

Meredith

Johannesburg

Was happy with the service received from Debbie and the team.
All our furniture were delivered with no dents/ scratches, we made sure our things were boxed and covered well enough to have no damages to them. Thanks for delivering on time as agreed upon

Reply from DLH Removals

hi Meredith

Thanks for your feedback, all the best in your new home.

Regards
Debbie

Reviewed 1 year ago

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8.0

Katlego

Centurion

Washing machines and laundry equipment

Positive feedback received, but no comments left.

Reply from DLH Removals

Hi Katlego

thanks for the feedback.
all best in your new home.

Regards
Debbie

Reviewed 2 years ago

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5.0

Iain

Dolphin Coast

Really poor communication

Reply from DLH Removals

Hi Iain

Thanks for the feedback and I did take the matter up with operations on the communication matter, my apologies on the matter.

Regards
Debbie

Reviewed 2 years ago

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8.0

Gretchen

Randburg