Skonza Logistics

Good day Claire,

Hello, we're really sorry to hear that some items were damaged during your move. This is not the standard of service we aim for. Thank you for bringing your concerns to our attention. It's disappointing to learn that our service did not meet your expectations, especially regarding the courtesy and efficiency of our team. We take your feedback seriously and will address this with our team to ensure better service in the future.

As you know, this move was subcontracted to another mover that we have trusted and worked with for years. However, there were incidents that occurred during this move that were brought to my attention; broken work tables and a damaged one-seater couch (tub).

My company and the subcontractor never refused to replace any of these items.

Your work table was compensated for in cash, and you were pleased with that arrangement and confirmed to have received the funds.

Your couch was repaired and delivered to you, and you were happy with the work that was done.

From myself and the team, we are again very sorry for any inconvenience this may have caused you.

Thank you so much for your wonderful review and high recommendation, Siyabonga! We're thrilled to hear that you appreciated our swift and professional service. We look forward to serving you again soon!

Thank you so much for your wonderful review and high recommendation, Siyabonga! We're thrilled to hear that you appreciated our swift and professional service. We look forward to serving you again soon!

Thank you so much for the great rating! We're thrilled to hear you had a positive experience. Looking forward to serving you again soon!

Thank you so much for your kind words and fantastic review! We're thrilled to hear that we could make your move seamless and stress-free. Looking forward to assisting you again in the future!

Thank you so much for your kind words and the perfect rating! We're thrilled to hear you enjoyed our service. Looking forward to serving you again soon!

Thank you for the stellar rating! We're thrilled to know you had a great experience. Looking forward to serving you again soon!

Thank you for your stellar review! We're thrilled to hear you had a great experience with Siya and the team. We strive to deliver the best service and appreciate your recognition!

Thank you so much for your kind words, We're thrilled that your move went smoothly and appreciate your understanding regarding the communication hiccups. It was a pleasure to assist you, and we're here for any future needs!

Thank you so much for the perfect rating! We're thrilled to know you're happy with our service. Your support is greatly appreciated!

Thank you so much for your perfect rating! We're thrilled to have met your expectations and hope to serve you again soon. Your support is greatly appreciated!

Thank you so much for the perfect rating! We're thrilled to see your satisfaction. Looking forward to seeing you again soon!

Thank you for your outstanding review! We're thrilled to hear that Siya provided such professional and accommodating service, keeping you updated every step of the way. We appreciate your feedback and look forward to serving you again!

Thank you for your high rating! We're glad to know you had a positive experience. Looking forward to serving you again.

Time, location & GPS location was sent to you but you demanded us to be at your house at a certain time of which it was clearly communicated that we collect and deliver according who booked first and which slot.

At our arrival at your house, you had way more furniture that was initially quoted, you had jumbo boxes that you didn't mention on the inventory list, I am sorry it is the nature of our business to charge for any changes on the inventory list.

As for the Piano, I was open & honest to you that it is not what I anticipated as per the picture submitted and it was too heavy and I thought we could lift it up with 2 guys, I also disclosed it to you that we never moved a piano before, it was going to be our first. I then asked you if we could move it later that day or the following day but you refused, we both reached an agreement to leave the Piano, it was not our choice but yours and we had to listen to you as our client.

When you requested the quote, you asked for 2 people to move, can 2 people lift up a Piano?

Protection of furniture such as bubble wrap, plastic covers was not requested by you when requested a quote from hence we didn't wrap any of your items.

Your furniture was loaded and moved successfully with no issues and breakages. You are rating us so low because you had the impression to load more than what you were quoted on and to make us do things that were not part of the move at all.

Thank you so much for your glowing review! We are thrilled to hear that our team was able to assist you successfully. Your kind words motivate us to continue delivering exceptional service.

We're incredibly grateful for your 10/10 rating! It's wonderful to know you had a satisfying experience with us. Thank you for your support! 🙏

Thank you so much for your outstanding review! We're thrilled to hear about your positive experience with our team's professionalism and diligence. Your satisfaction is our top priority, so we're delighted we could exceed your expectations.

Thank you so much for your high rating and kind words! Siya and the team always aim to deliver with professionalism and punctuality. We're glad to have met your expectations!

Thanks so much for your perfect rating! We're thrilled you had a great experience. We appreciate your feedback and hope to serve you again soon!

Thank you for trusting us to deliver your wardrobe and for the positive feedback. We appreciate it.

Thank you very much for the positive feedback.

Thank you for entrusting us with your belongings and for the positive feedback.

Thank you for such a positive feedback.

Thank you for the positive feedback. You made it easy for us to move you

Thank you for the positive feedback.

Thank you for the feedback, it will help us to improve and do better in the future.

Thank you so much for your 10/10 rating and positive feedback! Our team is thrilled to hear that you had such a wonderful experience with us. Your recommendation means a lot to us!