I recently used Swift and while the experience had a few bumps, I ultimately appreciated their service.
The crew that handled my move was excellent- they took great care of all my belongings, worked quickly, and were very organized throughout the process. It’s clear they take pride in how they handle items, and that gave me a lot of peace of mind on what’s normally a pretty stressful day.
That said, there were some challenges. The movers arrived 3 hours later than our confirmed time. While they did communicate that they were running behind due to another job, the delay was much longer than expected. I was especially surprised when they asked if I could cancel, despite knowing that I had to move out that same day. That part of the experience was stressful and frustrating, especially since timing on moving day is critical.
There was also a pricing issue — the original quote was R1600, but at the end of the move I was charged R2000 due to a missed item (a potplant and some boxes). I understand estimates can change, but it would have been helpful if this had been discussed in more detail up front or during the move.
Despite these issues, the actual moving service itself was great. If they can work on better time management and clearer communication around estimates, they would be an easy 5-star company. I’d still recommend them — just be sure to double-check your inventory list and confirm timing clearly in advance.
Response from Swift Unique Removals
Apologies once again for the delay. We don’t condone being late or offering anything less than our best. Two days before your move, you requested an earlier date and specific time. We adjusted our schedule and moved things around to accommodate you.
We clearly communicated that we had a big booking before yours, and that it would affect your slot. Then it rained that morning, which made things worse — we couldn’t rush and risk someone else’s furniture getting wet. At around 10:30, we messaged you to say the best ETA was 13h00, so you wouldn’t be left guessing and could plan your day accordingly.
We did arrive before 13h00, loaded everything without issue, and got the job done.
As for the quote — you mentioned you thought only big items are quoted on, but on the day, there were many extras. From the 3 large pots, bench, extra armchair, and TV stand to over 20 boxes — it was way more than expected. We brought a 4-tonne truck instead of the 1.5 ton we quoted on and it was almost ¾ full. The R320 added was to cover the extra load, which we still kept very reasonable.
We really do apologise for the inconvenience — nothing was done intentionally, and we tried to keep you informed every step of the way. We’re here to make moves easier, not harder.