This was the worst experience ever. Was moving a two bedroom duplex. They arrived 3 hours late, they did not bring any protection for my wood furniture, of which some got damaged due to this. I needed to use my carpets to place it in between furniture for protection. My 80 year old dad that came to help me with minor things ended up carrying furniture and help them to load it. I needed to beg them to carry the furniture into the new house as they just wanted to leave it there on the curb. It was horrendous. I will never use them again or recommend them. Extremely unprofessional. Perhaps they are good with small moves, but not for moving house. Move from hell!!
Response from WJ Transport and Logistics
Hi Anél, we're very sorry to hear that your experience didn't meet expectations. While there were unforeseen delays earlier in the day, we did our best to communicate with you and arranged for a second team to ensure the move could still go ahead. We also accommodated additional items not listed and offered a discount as a gesture of goodwill. That said, we truly regret that we weren't able to meet your expectations and will take your feedback seriously as we work to improve our service.
Reviewed
4 days ago