Good morning Bryce,

I hope you're doing well. I am truly sorry about your mother’s phone being lost. I was deeply concerned about the situation on the day it occurred, which is why I offered to search my team in front of you to address any concerns. However, as you mentioned at the time, the phone was in your mother’s bag, and you declined the search, stating it could have been misplaced.

It is disheartening to now be accused of theft. Over the years, I’ve helped many clients move and have had access to their belongings without any issues of theft or loss. My crew has remained consistent throughout, and I monitor their activities closely to ensure everything runs smoothly and that customers are satisfied. This accusation is not only painful but also risks damaging my company’s reputation, which I’ve worked hard to build.

Regarding payment, I fulfilled the work as agreed, yet payment—originally meant to be cash on delivery—was delayed for seven days despite my follow-ups. I understand that frequent reminders may have felt like harassment, but they were necessary given the circumstances.

This situation is unfortunate, as it not only affects our professional relationship but also impacts my ability to secure future bookings.

Thank you for taking the time to hear my perspective. I hope we can find a resolution.

Kind regards,
Njabulo Nyathi

Hi Larusha, thank you for sharing your feedback.
We are very sorry to hear about the issue to your move, especially regarding the handling of your items and professionalism of our team. This is not the standard we aim to uphold, and we will be reviewing our procedures to prevent this from happening again. If there is anything we can do to address your concerns, please don’t hesitate to reach us directly.