If you chose flexible dates, it can take forever and allows the delivery company to adjust their colle tion and delivery dates as and when they please. For R500 more Courier Guy would have delivered the cupboard within working 5 days, where this took more than 3 weeks, with 3 or 4 different collection and delivery dates provided. Then the company felt it was acceptable to deliver after 9pm at night. The way I was spoken to was not acceptable, and if I spoke to a client that way I would firstly be fired, and secondly wouldn't be able to work in the industry again. The last interaction with the owner, he sends me a WhatsApp which did not make sense and then blocks me, leaving me in a very uncertain position of were I stand. This was the first time using Wise Move / Skonza logistics and it was not a pleasant one at all. Wise Move to their credit did assist in finalising the delivery, but even the times they were given were not met, and the delivery was only received 10 hours later, therefore wasting a whole day, this after wasting time arranging for someone to be home on other dates. My final thoughts, sometimes paying a little more is the better option.
@Wise Move - I suggest a maximum timeline for "flexible dates", this way clients and contractors have guidelines. Based on the interaction with Skonza, flexible dates means any date from accepting and paying the quote, to infinity.
Response from Skonza Logistics
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
Flexible dates are intended to provide a cost-effective option, but we understand that multiple schedule changes can be frustrating. We sincerely apologize for any inconvenience caused by the extended delivery time and late-night delivery. That is not the level of service we strive to provide.
Regarding your concerns about communication, we appreciate your honesty and will review this matter internally to ensure that all interactions with customers remain professional and clear.
We truly appreciate your feedback and will use it to improve our service moving forward. If there’s anything we can do to address any remaining concerns, please let us know.
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