Communication is great!!! Punctuality can be improved. Not entirely happy with the condition of my bed a few stains here and there. But Iโm very happy with the service.
Reply from Dengu Solutions
Thank you so much Ma'am for your feedback. I sincerely apologise for the stains on your bed and lack of punctuality . I can assure you that I've taken steps to mitigate the problems you encountered. We have now started using special plastic bed covers on our packaging solution for bed bases/mattresses besides pallet wrapping. I have ensured that the GPS signal for location of my trucks comes to my phone instead of PC . This way I get to control my driver's critical movement especially on the times leading up to delivery and communication on that will be relayed to customer well in time . Our promises on times agreed will be kept. Please accept sincere apology for the sub standard workmanship displayed by my staff. I have already started seeing results of the changes I made.
Kind regards -
Keddie- Dengu Solutions