Was told Full rate to the agreed adress on the West Coast. Then was Only delivered to a Shady Area in Cape Town where i was first given the wrong adress. 30 min drive later found the correct adress. So much for “ Express Delivery” 4 Days later. No Call or Apologies. 2 Broken down vehicles on route and was told “ Sh*t Happens. Feel robbed to say the least.
Reply from Rock Steady Services
Thank you for your feedback,Warren. We apologise again officially for the delay in delivering your vehicle. Our aim is always to adhere strictly to our scheduled times, unfortunately, two seperate breakdowns delayd us. I assure you this is not the norm. I called you straight away. When I said Life happens we have to do the best we can, I offered you three alternatives. One was to refund you all your money, As you know, there were no other trucks available to deliver your car sooner . We did deliver the car within 3 days as promised on the alternative plan. We went out of our way and made a plan to assist you as best we can. We did not just walk away. On the care of goods score, I believe that your car was delivered in fantastic condition and would like to ask you to reconsider your score of 6 when the car was delivered without a scratch.
On the score of 2 on communication we were in contact all the time and you were updated of the progress all the time.
We are implementing new strategies to improve service delivery and to prevent this kind of delay in the future. We hope to have another chance to serve you with our improved standards. - Kind Regards, Petrus
